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Shipping & Returns

Shipping Information

Processing Time

Processing time is 2 to 3 business days (after payment is cleared) for items in stock. This is not included in the shipping time.

Processing time is 3 to 4 business days (after payment has cleared) for personalized items. This does not include shipping time.

Order processing time may be longer during peak holiday seasons or immediately after a popular promotion. If you have questions concerning when your order will ship, please email support@pamsscentsandgifts.com.

 

Shipping Costs and Transit Times

Cost of shipping is determined by the weight and mode of transport you choose. We are not responsible for the time in transit for the carrier. We will assist in the tracking process if needed.


*Please note: Free Shipping is only applicable to the contiguous US States. Due to high shipping costs we cannot offer the same Rate to Alaska, Hawaii, Puerto Rico or the Virgin Islands.

 Please email support@pamsscentsandgifts.com with any questions

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Shipping Delays

  • Shipping times will be delayed due to national holidays.

  • Shipping times are delayed in the event of inclement weather.

 

Processing Delays

  • Processing delays will be posted on the website when they apply.

 

Lost or Missing Shipment

If your package tracking states delivered and you cannot find it, please follow these guidelines:

  • Look around for a spot the package may have been left or moved to

  • Ask your neighbors

  • Contact the post office.

  • Wait 3 more days to see if it shows up. Sometimes packages are marked as delivered and it was the incorrect package that was scanned.

  • Contact the police to file a report if you believe your package was stolen.

Contact support@pamsscentsandgifts.com to discuss options once all of the above have been completed.

 

Product Damaged Due to Shipment Mishandling

To be eligible for a refund or new product please provide:

  • Pictures of the packaging before it is opened (each side)

  • Pictures of the damaged product

  • Your order number and proof of purchase

Contact must be made by the customer within 7 days of delivery

Please contact support@pamsscentsandgifts.com to discuss the return, replacement, or credit you desire.

 

PayPal Disputes

If a PayPal dispute occurs before shipment, the order will be held as PayPal will withhold payment until the dispute is settled. Please settle the dispute to proceed with the order.

 

Placing an Order with Multiple Shipping Addresses

Shipping to multiple addresses is not available at this time. If you’d like to send an order to a different address, we recommend placing a separate order.

 

Gift Cards

There is never shipping charged towards gift cards. The gift cards we offer are “virtual” and will be received by email only. 

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International Shipping

We do not offer international shipping at this time.

Return & Exchange Details

Our return policy is in effect for 30 days from the date of purchase. If 30 days have gone by since your purchase, we normally will not allow a return or refund of the item. 

Preferential Return (you are unhappy with the product, not due to defect)

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It must be resalable without maintenance.

Please contact support@pamsscentsandgifts.com to obtain acceptance of a return and to decide whether it will be for a credit or an exchange.

  • Please include your order number and proof of purchase.

Contact must be made within 30 days of purchase.

Customer will be responsible for the shipping of a preferential return.

 

Product Damaged Due to Shipment Mishandling

To be eligible for a credit or exchange please provide:

  • Pictures of the packaging before it is opened (each side).

  • Pictures of the damaged product.

  • Your order number and proof of purchase.

Contact must be made by the customer within 7 days of delivery.

Please contact support@pamsscentsandgifts.com to discuss the return, replacement, or credit you desire.

 

Product Defective (Seller at Fault)

To be eligible for a credit or exchange please provide:

  • Pictures of the damaged product.

  • Description of the defect of the product.

  • Your order number and proof of purchase.

Contact must be made within 60 days of purchase.

Seller will be responsible for the shipping of a defective item return.

Please contact support@pamsscentsandgifts.com to discuss the return, replacement, or credit you desire.


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 20 business days. 


Shipping Returns Notice

  • If items are returned without prior approval from Pam's Scents & Gifts no credit will be applied.

  • Items marked “Return to Sender” will not be credited.

  • Sale items are not eligible for credits or exchanges.

  • Gift cards are not eligible for returns.

 

Order Cancellations

Orders must be cancelled within 1 hour of placing the order.

 

Lost or Missing Shipment

If your package tracking states delivered and you cannot find it. Please follow these guidelines:

  • Look around for a spot the package may have been left or moved to.

  • Ask your neighbors.

  • Contact the post office.

  • Wait 3 more days to see if it shows up. Sometimes packages are marked as delivered and it was the incorrect package that was scanned.

  • Contact the police to file a report if you believe your package was stolen.

Contact support@pamsscentsandgifts.com to discuss options once all of the above have been completed.

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